FAQ’s
How many days’ notice is necessary to book a reservation?
It is always best to book your reservation as early as possible…ideally 30-60 days in advance. It is also recommended that you book even earlier for peak travel weeks (vacations, spring break, and summer).
Can I book a reservation with less than the required amount of days?
Yes. There is at least a 14 day minimum required for bookings and please note all reservations are based upon availability.
If I don’t have dates today but want to lock in the rates how long are those packages good for?
Packages without dates are good for 12 months. They can be extended. If you travels dates are more than 12 months out ask you travel consultant and they will be happy to assist.
Are there any dates I may not book?
No. There are no blackout dates; however, all reservations are based on availability. Peak travel weeks fill up quickly, so we encourage you to book as early as possible.
What time is check-in?
In most cases, you can check into the Welcome Center between 9 a.m. and 6 p.m. However, please double check with your Welcome Center to confirm their hours of operation. Your actual accommodations are not usually available for check-in until 4 p.m. Specific information regarding your reservation is in your reservation confirmation letter.
If I need to cancel my reservation, or change my dates, are there any penalty fees?
You may cancel your reservation for all U.S. destinations, one time, at no cost when changes are made at least 14 days in advance. All non-U.S. locations need a minimum of 25 days to avoid penalties. You may incur a fee if additional cancellations or date changes are made.
Can I transfer my package to someone else?
The package is transferable to anyone who meets qualified adult. However the product must be used within the provided use period given at the point of sale.
How many people may travel on the promotional vacation/package?
Please check the terms and conditions of the promotional vacation package you purchased. Most packages come with either a standard or premium room that can accommodate up to 4 people. Room upgrades or additional rooms are available for a nominal fee. Please check with Customer Service at 888-438-3294 for details
Do you offer discounts on attractions?
For many of our more frequently visited destinations, we have discount offers for meals, entertainment and shopping. You may ask the welcome center at check-in. They have discounts for many of the local attractions.
Who needs to attend the resort sales presentation?
If married, both spouses must attend. If single, every guest in the party must attend.
How long is the sales presentation?
The sales presentation is 90 minutes long at a minimum.
Are we required to purchase anything at the sales presentation?
You are not required to purchase anything. We only require you and your party to attend the resorts sales presentation.
When does the tour take place?
The tour is scheduled at the Welcome Center upon arrival and is normally set up for the day after you check in.
Can I prearrange the resort’s sales presentation or request a time?
The sales presentation reservations may not be pre-scheduled before arrival at the Welcome Center. A specific tour time may be requested; however, the actual time will be based upon availability and confirmed at check-in.
Is transportation included?
You are responsible for all transportation (Ex: air, car, train, etc.).
What should I do if I am arriving late?
Please contact the Welcome Center if you will be arriving late. Contact information for the Welcome Center is located on your reservation confirmation letter.
How do you check in after the Welcome Center is closed?
Please contact the Welcome Center to which you are arriving. Contact information for the Welcome Center is located in your reservation confirmation letter.
Do you provide shuttles to the parks?
Some of our resort partners do provide shuttle service to the area theme parks. Please contact Customer Service to confirm your resort’s list of amenities and services.
